Orders are dispatched daily from Monday to Friday. We aim to dispatch orders placed before midday (UK time) on the same day. Estimated delivery times will be displayed at checkout once your shipping address has been entered. Once your order has been shipped you will receive an order dispatched email with a tracking number. For the most detailed tracking updates on international shipments, please use parcelsapp.com.

We do not currently ship to: Germany, Norway, Croatia, Portugal, Romania, Spain, and Austria.

We guarantee the safe delivery of your order – on the rare occasion that a shipment is lost or damaged in transit we offer a full refund or a reshipment. Please check the tracking information before emailing us at support@rudirect.co.uk if you have any concerns regarding a shipment.

Customers are responsible for providing accurate shipping information, including the recipient's name where required. We cannot accept responsibility for delivery issues caused by incorrect or incomplete information provided at checkout.

We accept returns for unopened and undamaged goods. Returns must be initiated within 14 days of delivery, please email us at support@rudirect.co.uk if you would like to start a return.

UK customers will receive a QR code that can be presented at a Post Office or Collect+ Parcelshop, where staff will print a return label and accept the parcel for return. Customers outside the UK who wish to make a return will need to post the items back to us directly. Our mailing address can be found on the “Contact” page.